Terms & Conditions

Welcome to Flwora (operated by Nanocon, accessible at flow.nanocon.in). By registering an account, setting up a workspace, connecting Meta/WhatsApp integrations, or accessing our APIs, you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy.

If you are entering into these Terms on behalf of a company, organization, or legal entity, you represent and warrant that you have full legal authority to bind that entity to these provisions.

To use Flwora, you must create a verified business workspace. You agree to provide accurate, current, and complete information during registration and keep your account credentials up to date.

You are solely responsible for maintaining the confidentiality of your workspace login credentials, API secret keys, and for all activities conducted by your team members, sales reps, and staff within your workspace.

Flwora provides automated multi-channel lead distribution, Meta WhatsApp Cloud API messaging workflows, dedicated digital business storefronts, appointment queue management, and inventory synchronization.

Fair Usage: You agree not to abuse system resources, initiate denial-of-service attacks, reverse engineer platform source code, or exceed reasonable rate limits on API and webhook ingestion endpoints.

As a Meta Business Solution, Flwora requires strict compliance with Meta Business Messaging Policies and WhatsApp Commerce Policies:

• Explicit Opt-in Consent: You may only initiate WhatsApp messages to recipients who have explicitly consented (opted in) to receive communications from your business.
• Zero Spam Tolerance: Unsolicited promotional broadcasting, spamming, or harassment is strictly prohibited and constitutes immediate grounds for workspace termination.
• Meta Enforcement: Flwora is not responsible for phone number rate limits, quality rating drops, or account bans imposed directly by Meta due to user policy violations.

Flwora services are billed on a subscription basis (Monthly or Annual) according to your selected tier. Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

WhatsApp Conversation Charges:Meta charges per-conversation fees for marketing, utility, authentication, and service categories. These fees are passed through according to your usage volume and Meta's standard regional rate cards.

Your Data Ownership: You retain complete ownership and all proprietary rights to your business data, customer contacts, lead records, product catalogs, and transaction history.

Flwora Intellectual Property: Flwora and Nanocon retain all rights, title, and interest in and to the platform software, algorithms, UI components, documentation, trademarks, and brand assets.

We strive to maintain a 99.9% uptime target for our core cloud infrastructure. Scheduled maintenance will be announced in advance through dashboard notifications whenever possible.

Flwora is not liable for service interruptions caused by third-party external providers, including Meta Cloud API outages, telecom carrier message deliverability failures, or internet service provider disruptions.

To the maximum extent permitted by applicable law, Flwora and Nanocon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or business data.

You agree to defend, indemnify, and hold harmless Flwora and its officers from any third-party claims arising from your breach of these Terms, unauthorized messaging campaigns, or disputes with your end-customers.

Either party may terminate your workspace subscription at any time. Upon cancellation, you may export your business customer data within 30 days prior to permanent data deletion.

These Terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of India.